Clik here to view.
ARIS 9 gains speed!
Dear ARIS community,ARIS Product Management has conducted a survey on ARIS 9 usage and migration and I want to share the results with you in the attached infographic.The survey showed the...
View ArticleClik here to view.
The show goes on: International Partner Enablement Training Days
On the occasion of our second International Partner Enablement Training event in Saarbrücken we were pleased to welcome more than 20 of our international partners.According to a typical lifecycle, all...
View ArticleClik here to view.
Your process-driven journey to becoming an SAP-based digital business!
One of the first steps on your journey in becoming a digital business should be to identify how digital you want to be. If your organization uses SAP, this will impact your journey and how you design...
View ArticleClik here to view.
ARIS Mobile Roundtable
Your employees need be able to interact with process information in real time from wherever they are. Now they can.Today at the ARIS Mobile Roundtable at Innovation World 2015, we presented and...
View ArticleARIS 9.8 SR2 available now!!!!!
ARIS 9.8 SR2 is out now.Enjoy great new functionalities around Customer Experience Management and ARIS Mobile Access. Stay tuned for more details on these two topics. The latest ARIS release offers...
View ArticleClik here to view.
Bring new dimensions to your processes with ARIS Mobile
Yesterday we officially launched ARIS 9.8 SR2 and are proud to present ARIS Mobile Access to our partners and customers at Innovation World in Las Vegas.At the booth, we showed our demo apps:The...
View ArticleClik here to view.
It´s the customer experience that really counts!
Did you ever quit a relationship to a vendor just because the service was poor? Just as 78% of customers do! And did you know that loyal customers are worth up to 10 times the value of their first...
View ArticleClik here to view.
It´s time for a new strategy. It´s time to hear your customer’s voice.
Today’s companies face a new entity of sophisticated customers demanding the use of modern technologies and omnichannel distribution, and they are used to best-in-class-service and cross-industry...
View ArticleClik here to view.
Start your CXM - Cluster a Journey Landscape
To deliver an ongoing and memorable customer experience the understanding of why CXM is important was the first step. To understand what CXM really means and how you can use ARIS to reach customer...
View ArticleClik here to view.
Gain insights – Hands-on sessions at the ARIS User Group Germany meeting
We are happy to welcome ARIS User Group Germany in our office in Saarbrücken. Before the official part has started we use the chance let them try out new features in ARIS 9.8 SR2.“Have you ever bought...
View ArticleClik here to view.
Specify your CXM-Design a Customer Journey Map
By focusing their internal business perspective many organizations lose track of handling their customer touchpoints and forget one simple fact:For business the engagement with the customer is composed...
View ArticleClik here to view.
ARIS Mobile is more - Risk Management via Mobile App!
Years ago we believed that it was sufficient to schedule a meeting, sit together, and brainstorm about new risks that (might) occur...Based on the identified risks, risk managers evaluated the gross...
View ArticleClik here to view.
Set up your CXM - Cluster a Touchpoint Map
Getting started with customer experience management means that you decided to align your customer processes with your corporate strategy and extend them to include a new perspective. You are already...
View ArticleClik here to view.
How to analyze data with queries and spreadsheet functionality
Today I want to say a few words about how to use the "Query" functionality. It is not a new feature, but it is a great functionality to analyze the data in ARIS, and I would like to share it with...
View ArticleClik here to view.
ARIS 9.8 SR 2 brings new features to ARIS GRC
With the release of ARIS 9.8 SR 2 some new features are available for ARIS GRC. I want to describe the most important ones for you.The new release allows an easier navigation between ARIS Risk &...
View ArticleClik here to view.
How to get an overview of your customer touchpoints
Today I will show you how to analyze customer touchpoints. They are an important part of the customer journey. To learn more about Customer Experience Management please read the blog posts by Nicolas...
View ArticleClik here to view.
Have you unlocked the power of collaboration in your ARIS projects yet?
With ARIS 9, we have a capability which is meant for getting people involved:Viewers get the ability to give comments or ask questions that can be answered by co-workers, process designers or...
View ArticleClik here to view.
How to find the risks and initiatives that are associated with your customer...
Today I will show you how to find the risks and initiatives that may be associated with your customer touchpoints. To do this, I will share two different queries with you. The starting point of these...
View ArticleClik here to view.
How to cluster customer touchpoints in a smart way
Today I will show you how to cluster customer touchpoints with the help of a query.The query clusters customer touchpoints by channel. There are also other criteria to cluster touchpoints, e.g., risks....
View ArticleClik here to view.
ARIS Process Guide (Demo App)
ARIS Process Guide (Demo App) provides your employees with the very process information and multi media data they need in a specific work situation. Location, work item, role or other context...
View Article